Comprehensive Support for All Clients
All Resume Direct subscription packages include HRMDirect's unmatched client service with no additional charges. Providing live support, training, and implementation assistance to all clients isn't cheap, but neither is a failed deployment—for us as well as you. We don't stop until every client is a success story.

Dedicated Account Management
All new subscribers are assigned a dedicated account manager who coordinates the necessary resources to plan, configure, and deploy Resume Direct. After deployment, your account manager continues to provide support and assistance with your use of the system as well as billing and service upgrades.

Guided Implementation
While the system is easily configured and maintained by users without any specialized tools or training, we provide assistance to all clients to ensure their ATS is deployed properly and rapidly.

How long does it take?
A basic Resume Direct account with all applicant tracking functionality enabled can be set up in about a minute. After that, it's up to you to decide how fast you want to move. Many clients are fully live within about a week of starting their subscription. Typical times to complete major steps are shown below, but we can often accomodate more aggressive schedules.

• Implementation Planning Session: 1-3 business days
• End-User Training: 3-5 business days
• Automatic Job Posting: 1-2 business days
• Career Website Ready: 5-7 business days
• System Configuration by HRMDirect: 5-7 business days (can be performed by client immediately after training as well)
• Custom Data Imports: 5-10 business days (your sales executive will provide a schedule based on your requirements)
• HRIS/ERP Integration: 10-20 business days (custom quoted upon request)

Free Training
As part of your implementation, your dedicated account manager will provide a 60-90 minute live training session tailored to your specific requirements, including compliance issues. All clients also receive access to our library of training videos which are convenient for training hiring managers and new employees.

End-User Support
All HRMDirect clients have access to our expert support team, including telephone, web chat, and email support. Clients may designate a primary point of contact for all support issues if desired, but we are happy to provide assistance directly to all users as well. Standard support hours are 8am-8pm ET with 24/7/365 pager support for Enterprise clients.