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 All HRMDirect customers are entitled to unlimited phone, email, and web-based support.
New User Training
HRMDirect conducts a 30-minute New User Tuesday online orientation class every week at 1pm ET. All users are welcome to join, but space is limited so registration is required. Send an email to Client Service to RSVP.
Support Options
The table below defines our minimum guaranteed service levels. As with everything we do, we typically exceed these guarantees.
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Service Level |
Availability |
Response Time (Mon-Fri) |
Response Time (Weekend) |
| Live Chat |
All Levels |
8AM-8PM EST Mon-Sat |
On Call |
4 Hours |
| Email Support |
All Levels |
8AM-8PM EST Mon-Sat |
2 Hours |
Same Day |
| Phone Support |
Professional, Enterprise |
8AM-8PM EST Mon-Fri |
On Call |
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| 24-Hour Pager |
Enterprise |
24/7/365 |
15 Minutes |
30 Minutes |
Contacting Customer Support
Live Web Chat: Click the Live Support icon above and to the left. If an agent is not immediately available leave a message with your email address and phone number and we will contact you.
By phone: (877) HRM-DIRECT
By email: support@hrmdirect.com
Resume Direct users can click the "Help" link in the upper right-hand corner of the main screen to reach additional support options not listed here including the 24-hour pager.
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